Accessibility

Accessible Parking is available in Lots A, Premier, and VIP. For Premier and VIP, a lot-specific parking pass is required. All accessible parking requires a visible, state-issued accessible plate or placard.

Please note: Lot B includes stairs leading to the venue entrance. As an alternative, you may park in Lot A.

Accessible parking is subject to availability and is first-come, first-served. 

If accessible parking is full, our staff will try to park you in a nearby area. Upon request, our staff will arrange for a golf cart to pick you up and take you to the venue entrance. To ensure you can park as close as possible, we recommend arriving when the parking gates open.

For all parking information, including directions, how to find your parking pass, and more, click here.

Accessible tickets can only be purchased online via our website. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets. Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.

To find tickets in the Accessible Seating Area of Ameris Bank Amphitheatre, select the Filters icon on the upper right of the page where you see available tickets.  For a reserved seated show, you will be shown your seat location once the ticket is selected.  More information regarding the purchase of accessible seating on Ticketmaster can be found here.

For accessible seating on the lawn, you will purchase a General Admission lawn ticket. We have concrete seating areas with ramps on the East and West sides of the venue to accommodate guests with disabilities that are first-come, first-serve with room for up to 3 guests.

Both the East and West entry gates are fully accessible. Accessible parking is available nearby for easy entry. For more info, see the “Accessible Parking” section.

Assistive Listening Devices (ALDs) technology in Ameris Bank Amphitheatre is powered by ListenWIFI.  This allows you to use your mobile device and headphones as your personal ALD. Download the app on the Apple App Store or Google Play Store.

When you arrive, stop by a Guest Services booth at either the East or West Gate. Our team will be happy to help you download and set up our assistive listening app on your phone.

If you need help, a wheelchair ride to your seat, or have any questions, stop by our Guest Services booths at the East and West gates. Our team is happy to assist!

We welcome you to wear a face mask during your visit to Ameris Bank Amphitheatre.

Frequent handwashing is encouraged to help prevent the spread of illnesses that are transmitted by contact. Wash your hands with soap and water for a full 20 seconds, especially before eating/handling food and after using the restroom.

Concession stands in both the East and West Plazas are accessible.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at ABAInfo@livenation.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, please check in at the box office. We will be happy to introduce you to your interpreter for the evening and take you to your seats!

Patrons must have already purchased accessible tickets to the event prior to requesting an interpreter. Accessible tickets are located in row WC of the following sections: ORCH1, ORCH3, 101, 103 or 105. If you prefer to purchase a lawn ticket, we will reserve up to four seats for you in the lawn accessible seating area. There is no charge for interpreter services.

Ameris Bank Amphitheatre takes pride in offering a variety of choices for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met. For questions or concerns, please contact our Food & Beverage team at 404.733.5020. 

Guests are also welcome to bring in food for medical or dietary reasons, as long as it’s in a clear, 1-gallon plastic bag.

Additionally, Ameris Bank Amphitheatre cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.

If medical assistance is needed, please contact a crew member. Medical emergencies can also be reported by texting 770.999.9747 with the issue and your location.

Our lawn is uncovered and subjected to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility.

We do offer two concrete seating areas (with a ramp) at the bottom of the lawn area on both the East and West side that will accommodate guests with disabilities.  However, there is a limited number of seats in these areas. These areas are general admission seating, so they are first come/first seated. Each patron with a disability is permitted to have up to 3 guests accompany them in this area. This section is purposefully empty to accommodate our patrons’ needs.  We do provide folding chairs for patrons choosing to sit in this area.

Guests who need to bring medication to the event are welcome to do so. Prescription medication must be in its original container, labeled with the guest’s name, and match a valid photo ID. Please bring only the amount needed for the duration of the event, as we are unable to store medication on site. Over-the-counter medications are also permitted but must remain in their original packaging.

We have limited storage available for wheelchairs, canes, walkers, and other mobility devices. If you’ll need access to your device during the show, just let a member of our Guest Services team know. You can find Guest Services booths at both the East and West Gates. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

All restrooms at Ameris Bank Amphitheatre are accessible. You’ll find them in the East Plaza, West Plaza, and The Lounge. A family restroom is also available at the Security area in the Upper East Plaza near the entrance. For your convenience, accessible portable toilets are located in the parking lots as well.

At Ameris Bank Amphitheatre, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.  

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately. 

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

If you’re unable to sit in your booked seat due to an unexpected injury or illness, we strongly recommend contacting Ticketmaster Fan Support. Please note – while there are a limited number of seats on the day of the event for people with unexpected needs, we can’t guarantee we’ll be able to seat you.